Welcome to Fixmybag.com

The trading name of K2 Global Limited who are the authorised repair centre for most major luggage brands. You can book a collection to have your bag assessed for repair, follow a repair you've already sent to us or check the terms of the warranty for the manufacturer of your bag.

 

- COVID 19 UPDATE - K2 Global are requesting customers visiting our premises to respect social distancing. You will need to ring the doorbell upon arrival. We regret we are unable to welcome customers into our workshop facility or showroom.  Thank you for your understanding

LOGISTICS UPDATE DECEMBER 2022 - Please note with the Royal Mail industrial action, combined with the increase in traffic experienced by our logistics partners, DHL and DPD, we have been seeing unprecedented delays in logistics movements. 

Statement For Insurance
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Need a statement for an insurance/airline claim? Follow the form steps and pay the fee and we will get back to you as soon as possible.

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Estimate to Fix
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Need a repair, but unsure of the cost? Follow the form steps to get a rough guide on costs of repair before sending your item in. 

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Get Repair
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Need a bag repaired? Follow the form steps, adding as much information as possible. You may choose to use our collection service, or arrange your own courier at your convenience.

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Track my Item
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Sent an item in for repair, but unsure of the status? Insert your unique tracking number sent with your confirmation email to see where we are with your repair. 

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Update my Repair
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Sent an item in for repair, but need to add or amend details? Please log in using your email address & password and proceed with the item edit. 

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What does my warranty cover?
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Unsure whether your bag warranty will be valid? Select your brand and read through the warranty. 

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Terms & Conditions
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Unaware of the ins and outs of our services? Read through our terms and conditions to feel more comfortable with our repairs.

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About K2 Global
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K2 Global's headquarters, call centre and secure warehouse is located in Maidenhead, Berkshire in the United Kingdom.Founded in 1999 initially...

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FAQs

Click here to find answers to common questions about our services